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Customer Care



quakysense, and its subsidiary and affiliate companies (collectively, “quakysense” or "we", "us", or "our") respects the privacy of all of our visitors and pledges to provide you with the best online experience possible. This quakysense Privacy Policy (“Privacy Policy”) describes what information we collect from you, how we may use it and the steps we take to ensure that it is protected. By accessing or using this website, mobile application or other quakysense product or service on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you consent to our Privacy Policy . quakysense may modify this Privacy Policy at any time effective upon its posting. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

Information We Collect

We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, email and physical address, IP address, telephone number or mobile phone identifier, gender, contact lists, social media information, location (including GPS) information, activity and performance information, and when necessary, credit card information. We also collect information about gift and e-postcard recipients provided by the giver.We may also collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us. We may combine information you give us with other information from quakysense sources, transactions and communications. This may include, but is not limited to, information from quakysense stores, direct mail, catalogs, events, products and applications, or other quakysense interactions. We may also combine that information with data that is publicly available and data from third parties.

How We Collect Information

We may use cookies and other collection tools, such as clickstream data and web beacons, to gather information about your visits on our website so we can enhance your experience. This information may be combined with information you have provided to us, which will enable us to analyze and better customize your visits.

What Are Cookies? Cookies are data files stored within your browser when you interact with a website. These data files allow the website to recall important information about your visit, help better understand your preferences and improve your overall experience.

You may limit or turn off cookies and other collection tools by adjusting your browner settings. If you turn off certain collection tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly. We recommend that you leave cookies “turned on” so we can offer you a better shopping experience on our sites.

Use Of Information

We may use your information to provide products and services to you including:


  • Enhancing, personalizing and customizing user experiences, such as placing an order and other activities

  • Communicating with you about your purchase, account information or customer service

  • Analyzing user behavior and trends to better understand our customers and gain consumer insights

  • Providing and conducting marketing and promotions

  • Communicating with you about our products, services and events, and for other promotional purposes

  • Administering contests, promotions, events, surveys or other features

  • Displaying relevant marketing to you and other information about quakysense



We only send you communications if you have opted-in to receive quakysense e-mails and/or SMS messages. If you no longer want to receive emails/SMS messages or want to delete/update your personal data, please visit the My Account page.

Protection Of Information

quakysense uses technical and organizational measures designed to protect your information against unauthorized access, theft, and loss. While quakysense strives to protect its user's personal information and privacy, we cannot guarantee 100% the security or confidentiality of any information that you provide to us or that is otherwise disclosed by you online. We recommend that you take additional measures to protect yourself and your information, such as installing anti-virus software, closing browsers after use, keeping confidential your log-in credentials and passwords.

Data Transfer

Our digital operations are conducted, in whole or in part, in the United States and Japan. Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States and Japan, and allow quakysense to use and collect your personal information in accordance with this Privacy Policy.

OPT-OUT, Delete Or Modify Information

You may cancel your account, or opt-out of receiving e-mail messages from quakysense at any time. You can also modify or delete your account profile within certain quakysense services through your account.

To unsubscribe and stop receiving communications from quakysense, you can change your account settings or follow the instructions enclosed within the email, text message, notification or other promotional message or communication. If you have unsubscribed from any quakysense communications, due to production schedules, you may receive communications already in production. quakysense may keep information and content in our backup files and archives.

Contact Us

If you have any questions or comments relating to our website and/or the Privacy Policy, please email us at

Your use of our products and services, and any disputes arising from them, is subject to this Privacy Policy as well as the Terms of Use. Please visit our Terms of Use, which explains other terms governing the use of this website, as well as our products and services.

Revised February,2019

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